We accept returns of unused items in their original packaging within 30 days of delivery.

  • Customers are responsible for all return shipping costs.
  • Returns will only be accepted if prior approval has been obtained via email. Any returns sent without prior authorisation will not be processed.
  • Upon receipt, all returned goods will be inspected. If items are not in resalable condition, they will be returned to the customer at their expense.

Damaged Goods

  • Any damaged or faulty goods must be reported to us within 24 hours of delivery.
  • All damage claims must be submitted to our sales email address and include clear photographic evidence of the damage.
  • Failure to report damage within this timeframe or provide sufficient evidence may result in the claim being rejected.

Refunds

  • Refunds will be processed within 7 working days of receiving and inspecting the returned goods.
  • All refunds will be subject to deductions, including:
    Original outbound shipping costs
  • A 20% restocking fee applied to all returned orders